If the section is locked, click the lock icon to unlock it (you will need to enter an administrator name and password).Apple menu > System Preferences, then click Users & Groups.This will let us know if this is related to the files or settings in your account. If you are still having this problem still, let’s try to find out if it’s a system wide or user specific problem. See also: How To Organize Your Mac Desktop 4. Turn on your Mac and press and hold these keys for about 20 seconds.Locate these four keys: Option, Command, P, and R.You can reset NVRAM or PRAM if you have an Intel-based Mac. To exit Safe Mode, just restart your Mac normally. In Safe Mode, test to see if you have fixed your problem and then exit Safe Mode and again test. See also: How To Open & Use System Information On Mac

Note: If you do not know your Mac’s processor, you can find out this by going to the Apple menu > About This Mac > Overview and check the Chip or Processor line, it will say Intel or Apple. Click Continue in Safe Mode (now you may release the Shift key).Select your startup disk (e.g., Macintosh HD) and press and hold the Shift key.Press and hold the power button until the startup options screen appears.Wait a few seconds so that your Mac shuts off completely. If your Mac has an Apple Silicon, follow the steps below: Log in to your Mac (you may be asked to log in multiple times).Release the Shift key when the login screen appears.Turn on your Mac and immediately press and hold the Shift key.Turn off your Mac and wait for it to completely power off.If your Mac has a Intel processor follow the steps below: How you enter in Safe Mode differs depending on the Mac you have: Then exit Safe Mode and then test your problem again. Restart your Mac in Safe Mode and test to see if you experience the same problem. If there is an update available, click “Update Now” to install it. Wait a few seconds and your Mac will check for updates. You can update your Mac by going to System Preferences > Software Update. Please ensure that your Mac has the latest version of the macOS software. See also: System Preferences Is Busy And Can’t Be Closed 1. After trying each step below, open System Preferences again to see if the options appear. If you are having this problem too, please try the steps below in order.

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